FAQ

Any questions at all, please feel free to contact us…we are here to make your Holidays hassle free!

How much will this cost?
Every home or business is different, together with the type of lighting, coverage and degree of installation difficulty, we need to price accordingly. We work with each and every customer to understand their vision and make creative suggestions. Most of the time, we can work with you right over the phone, and utilizing Google earth maps, we can view your home and do a “walk thru” with you to arrive at just the right decorating design for your budget! If needed, we are happy to send one of our pro design managers to your residence or business to discuss your project.

Do you provide lights and supplies, or will you hang and use mine?
We provide EVERYTHING it takes for your Christmas décor ( we use only top grade commercial products). You don’t have to worry about lights burning out or a system malfunction because we service what supply! At the end of the season, we come back and carefully remove everything and take it with us so you never have to store lights and cords again.

Why are some other lighting companies cheaper than Christmas Light Pros Tri-Valley?
We are the Tri-Valley area’s #1 Holiday lighting service….for good reason! We’ve built our reputation on SERVICE, HIGHEST QUALTITY STANDARDS, and RELIABLITY. All of our team members are very well trained in safety, climbing and installations. We do not sub-contact our labor. All team members are covered by workmen’s compensation and we maintain 2 million dollars in general liability insurance.

OK, you do Holiday lighting…what else?
We are active year round! We design and install for many weddings and special events. We are also busy with Halloween projects as well. We do DIWALI lighting for many customers in the Tri-Valley area ! Call today and speak to a design consultant about your ideas and vision for your next event.

When will you install the lights?
We start hanging lights in SEPTEMBER! We do offer an “early hang” discount, and we always recommend to let us install as soon as possible. If the weather turns foul, our installations will slow down, so book early for priority! If a special date is needed for installation, we will work with you as best we can.

When do you remove the lights?
We start January 2nd. We have a large customer base and we should have everyone taken care of by the end of January. Go ahead and unplug your display whenever you are done with the lights. If we installed power cords and timers in your garage, or other areas we cannot access, please set out for our pick-up. If you want your lights removed by a particular date, please feel free to call our office, and we will do our best to accommodate you.

It rained and now some of my lights are not turning on?
The most common reason lights do not turn on after wet weather is because a GFI (Ground Fault Interceptor) outlet has turned off as a safety feature. Resetting a GFI outlet is easy: locate the outlet that is not working, make sure that all the electrical cords and lighting are dry, and simply push the reset button back in. If the reset does not fix the problem, or you are having trouble locating the reset button, feel free to call us, and we can assist you over the phone. Please be sure to check your GFI outlets before contacting us for maintenance.

Why are some of my lights turning on and off at different times?
If your lights are not synchronized, it is possible that either the lights are plugged into a switched outlet or one of the timers could be malfunctioning. If this should happen, please contact us and we will troubleshoot the issue for you.

What if I need repairs?
We do routine drive-by check-ups throughout the season to ensure your lighting and décor are working properly. However, if you notice lights out or other problems, just call or email us and within 24 hours or less, we have them repaired! In the event your lights are out, please be sure to check your GFI outlets prior to contacting us. If the issue is not resolved after checking your GFI outlets, please contact us at: 925-462-5475 or by email lou@thechristmaslightpros.com or send us a message directly here

What areas do you provide service to?
We generally cover the Tri-Valley and the greater region including:

Danville, Alamo, Blackhawk, San Ramon, Dublin, Pleasanton, and Livermore. For larger residential customers or groups of residential customers as well as our commercial clients, we can make exceptions. Contact us to see if we cover your area.


Do we need to be home for installation and or removal?
Most of the time no. Our trained installation teams can complete an installation whether you are there or not. In some cases the power supply access may be behind a locked door or gate, and the homeowner must ensure it is unlocked prior to installation or be home to grant us access.